General Terms and Conditions for Dance Matrix

The Dance Matrix Ltd. - General Terms & Conditions

1. Descriptions

Specific descriptions and illustrations of our products and services on our website reflect, as far as possible, an accurate representation of the products and services that we offer. Photographs are intended to give a general idea or flavour of the dance style or the atmosphere of a typical event but do not form part of any contract between you and The Dance Matrix or its suppliers. In all instances the specific manner of any teaching, training, coaching or the general running of an event may vary from location to location.

2. Definitions

Class - a teaching session for a group.

Personal Lesson - a personalised teaching session with one teacher per individual or couple. This does not mean the exclusive use of the dance studio and its facilities and it is quite normal for other personal lessons to be in progress simultaneously.

Course - a series of consecutive classes.

3. Validity Period

Bookings are usually valid for twelve months from the date of your payment or from the acceptance by Dance Matrix Central of your booking if in respect of a voucher issued by a third party. Unless otherwise stated all vouchers are open for redemption for a period of 12 months from the date of purchase. You must complete your activity prior to the expiry date. If you are unable to complete your booking within the validity period, the period can be extended for up to six months. An extension can only be done once and must be done within the validity period. A £15 administration fee is payable if you choose to extend your validity. If our website price has increased, you will also be required to pay the difference.

4. Contract, Changes and Cancellations

Payment is required in advance to secure your booking. The receipt of your payment confirms your acceptance of our terms and conditions and will constitute a contract governed by English Law. The services provided to you by The Dance Matrix include research, evaluation, sourcing, validation, administration, booking services, and marketing to make available to you our products and services and to facilitate your enjoyment of them. However, they are not provided free of charge and our charges for these services are included in the price you pay.

a. Having booked, no refunds will be issued except in respect of non-performance of the contract.

To be clear, if, for example, you book a series of Club Class sessions and then, for whatever reason, wish to cancel, no refund will be made. In some circumstances, it may be possible for us to defer further lessons for a limited period, subject to the type of dance lessons or activity you have booked. If, in the meantime, the price of the product or service booked has increased, you will be required to pay the difference for the deferred element.

If you have paid for a Club Class booking of ten consecutive classes and you miss a class, it is at the discretion of the teacher whether the fee for that class can be credited to a later class. This is because the course may only have ten classes and there may therefore be no other suitable class to offer you beyond the duration of the course. There can be no refunds for missed classes.

b. All classes, lessons and instructional bookings are payable in advance. Please note that 72 hours clear notice of cancellation or postponement is required otherwise we regret that we are unable to credit the fee to a future appointment.

c. If you do not attend an activity onto which you have been booked, you will be deemed to have cancelled your participation and no refund will be considered.

d. If, having made a booking, you wish to change the package booked, there may be an administrative charge. You will be advised of this before you instruct us to change the package booked and payment will be required before the change to the booking can be confirmed.

5. Providers

Activities featured by The Dance Matrix are provided by suppliers who are neither employed by, nor acting as agents of, The Dance Matrix. Although we have visited many of the suppliers, we are unable to examine all the facilities of every single supplier, nor are we able to vet every single one of their employees. Consequently, The Dance Matrix cannot accept liability for any act or omission or negligence of a supplier, nor any other liability arising out of the provision of the activities to you. The Dance Matrix does not accept liability for damage to property or consequential loss or injury of any kind, except where death or injury is caused by the negligence of The Dance Matrix or its servants or agents. In no circumstances shall The Dance Matrix's total liability for any claim exceed the price of the product or service supplied nor shall it be liable for any extra costs incurred such as travel costs, meals, or loss of earnings.

6. Promotional Vouchers

Dance Matrix is the UK's premier provider of dance activities, fulfilling dance voucher bookings for a number of outlets. When registering your voucher, please be sure to register for the correct experience.

7. Restrictions

For safety reasons, some activities have certain size, age and health restrictions. Unless the activity is part of our Kidz Stuff or Danzcool programmes or is otherwise stated on the website, the minimum age for any of our dance activities is 18.

You are required to notify The Dance Matrix and the Supplier of any relevant medical condition and, if in doubt, to consult your medical practitioner.

The Dance Matrix provider reserves the right of admission.

8. Kidz Stuff Programmes

It is the responsibility of the participant's parent or guardian to seek appropriate medical approval regarding any pre-existing condition and to disclose any such condition to The Dance Matrix before booking. The Dance Matrix and its representatives accept no liability arising from the medical condition of any participant.

Promotional vouchers may only be used once by the holder at one location.

The dance styles offered are the dance styles available at the appointed dance location and are subject the dance coach's discretion with regard to suitability in terms of age, sex, ability and experience.

The voucher holder may be required to wait until the start of a new term or course.

The participant may be excluded from the programme in the event of inappropriate behaviour.

Some dance locations may make a charge for the late collection of participants from class.

9. Activity timings

These are given as a guide only and you may be required to wait between different elements of the activity while another activity takes place.

If we cancel your activity, we will tell you as soon as possible, and do our very best to offer an alternative date or location. We reserve the right to cancel your activity at short notice and re-book you. We reserve the right to reschedule the timings or location of any activity owing to unavailability of the activity, insufficient numbers making the activity unavailable, and other factors beyond our control.

We reserve the right to discontinue an activity, venue, or individual supplier at our own discretion. We will endeavour to offer a suitable alternative activity of the same value, however, if not we will refund your payment in full. If you wish to exchange for an alternative activity of a higher value, you will be expected to pay the difference in price. We also reserve the right to make minor changes to your activity.

10. Events

For special features bookings such as events, cabarets, teachers, bands or other performers, a 30% deposit will be payable at the time of booking.

If the booking is cancelled no less than three months before the event date, then 10% of the entire fee will be retained to cover costs and the balance refunded.

If the booking is cancelled no less than one month before the event date, then 50% of the entire fee will be retained and the balance refunded.

If the booking is made less than one month before the event date, then the full amount is payable in advance and the booking fee is non-refundable.

For bespoke parties, pole dancing parties and hen parties, full payment is required at the time of booking and is non-refundable once booked.

11. In case of problems

In case of a problem, please speak to the supplier on the day, so they have the opportunity to resolve any problems there and then. Any other complaints should be addressed to Dance Matrix Central, who will take up the problem with the supplier on your behalf.

These terms and conditions do not affect your statutory rights as a consumer, and are governed by and in accordance with English law. The purchaser and supplier agree that any problems fall under the jurisdiction of the English courts. All the clauses and sub clauses in our terms and conditions are independent of each other. If one clause or sub clause is invalid or unenforceable, this will not affect any other clause or sub clause.